Personalized Return Alternatives for eCommerce
Advanced Analytics, and Risk Recognition.
AI-driven return alternatives that are tailored to each individual customer and situation
AI-driven return alternatives that are tailored to each individual customer and situation
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Problem
Why is the return process important?
Customer Experience
A high return rate can indicate underlying issues with product quality, descriptions, or user experience, potentially damaging customer trust
Loss of Revenue
Returns can lead to lost sales opportunities, as returned items might not be resalable at full price
Costs
Processing returns incurs costs for shipping, restocking, and potential product devaluation, impacting the bottom line of businesses
Logistics
Managing return logistics, including reverse shipping and inventory management, can be complex and time-consuming
Inconvenience
Returning items often involves a cumbersome process of packaging, labeling, and shipping, requiring time and effort from customers
Cost Implications
Some return processes require customers to bear return shipping costs, which can be discouraging and deter future purchases
Uncertainty
Customers might be unsure about return policies, eligibility, or the condition of the returned item, leading to frustration
Environmental Impact
Frequent returns contribute to unnecessary packaging waste and increased carbon footprint due to reverse shipping
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How we can help
Exonode leads
your business to
20% ↓
Reduce return rates
lowering related costs and increasing profitability for your store.
Generate loyalty
Through better customer experiences, keeping customers coming back and increasing CLV.
~ 15%
Retain revenue
lowering related costs and increasing profitability for your store.
Ease logistics
Managing returns, shipping & inventory management, can be complex and take time.
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Our solution
AI-driven return alternatives that
are tailored to each individual Shopper
and situation
How it works
Watch the User flow
01
Return request submission
The shopper uses your branded interface to submit a return request.
02
Get customer preference
Exonode uses over 100 anonymized datapoints to score different return options by individual customer preference.
03
Evaluate economics
Taking into account the individual return order and shopper characteristics the economics of different options is evaluated.
04
Return optimization
Exonode finds the best trade-off between economics and shopper preference - always with your long-term objectives in mind.
05
Feedback
The shopper is presented with the return option that is optimized for economics and individual shopper preference. If the offer is rejected the standard return & refund is executed.
06
Calibration
The shopper's choice is used to train a deep learning model. This model is used to detect exploitation attempts and adjust for customer preferences.
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Algorithm
Technology That alow Exonode to perform best
Our ML-based-algorithm calculates custom return options that are optimised for three things:
- profitable for shop
- attractive for shopper
- low risk of being exploited
Reducing abuse of your return policies is easier with Exonode.
Neural networks detect behavioral patterns indicating abusive return behaviors and adjust return options to prevent exploitation.
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Learn from Returns
Returns offer a wealth of information, but often they simply turn up at a warehouse, with limited data captured. Exonode does not just improve return profitability.
Returns offer a wealth of information, but often they simply turn up at a warehouse, with limited data captured. Exonode does not just improve return profitability.
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Discover exonode impact
Case study
Transforming Returns into Revenue: How exonode’s AI-Driven Solution empowered an eCommerce Innovator
Steven Wilson, Innovation Manager
Key Metrics
-15%
Reduced return rates
+20%
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Increased revenue
+07%
Increased customers retention
In the ever-evolving landscape of eCommerce, staying competitive and innovative is paramount. This case study explores how exonode’s cutting-edge AI-driven software is helping eCommerce businesses break new ground in innovation. We delve into the journey of a forward-thinking eCommerce...
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Who we are
About Exonode
Our Team
We're proud of our collaborative and forward-thinking team, where creativity and specialized skills converge to develop AI-powered solutions that redefine the e-commerce return experience
Our Mission
At the heart of our mission is a commitment to crafting AI solutions that streamline the return process, reducing costs for businesses and ensuring a hassle-free experience for customers
Our Vision
We envision an e-commerce landscape where AI-driven solutions optimize every return, turning them into valuable interactions, and we aim to be at the forefront of this transformation, driving innovation through our AI-powered services
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