Converting returns into revenues
for both shoppers and stores

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Our AI-based algorithm provides personalised alternatives to product returns.

E-commerce return rates have grown by 95% over the past 5 years, incurring excessive costs for shops, causing inconvenience for shoppers and devastating greenhouse emissions.
We are on a mission to reduce avoidable returns and convert unavertable returns into new revenues.

Keep at Discount

Reduce avertable returns by letting shoppers keep items at an additional discount.

Return for Voucher

Increase revenue by offering
higher value vouchers instead of refund.

Exonode leads your business to:

Increase on revenue

73% of refunds take more than 3 days to be paid out and therefore block an immediate re-purchase

Reward
loyalty

10% of customers demand a refund because they found a better price somewhere else in the meantime

Reduce return rates

56% of customers would refrain from refund if a compensation was granted

How Does it Work?

01

Based on the consumer's past behavior, our algorithm
determines which alternative return options
are most profitable for the e-commerce shop.

02

The consumer always gets the choice of
taking the deal or sticking to the regular
return policy of the shop.

03

Based on these choices the deep learning AI adjusts
its behavioral model to enable an optimization of
future offers and prevent fraud.

The Exonode Engine

Purchase

Delivery

Customer requests return

Our custom machine learning algorithm first selects customers that have a high probability of benefiting from alternatives to the classical product return option on the basis of e-commerce return and purchase histories.

Each customer is vetted individually for past fraudulent behavior and price sensitivity by detecting conspicuous behavioral patterns. Detection is performed with a neural network architecture specifically developed for this purpose.

Finally, offers are selected that will both maximize the benefit for the Ecommerce shop and the individual customer. Offers are continuously customized for the specific customer and the specific return request based on return processing costs and customer profile.

Keep at discount

Store credit

Other benefits

Purchase

Delivery

Customer requests return

Classical product return

Transport back

Verifications or discarting

Our custom machine learning algorithm first selects customers that have a high probability of benefiting from alternatives to the classical product return option on the basis of e-commerce return and purchase histories.

Each customer is vetted individually for past fraudulent behavior and price sensitivity by detecting conspicuous behavioral patterns. Detection is performed with a neural network architecture specifically developed for this purpose.

Keep at discount

Store credit

Other benefits

Finally, offers are selected that will both maximize the benefit for the Ecommerce shop and the individual customer. Offers are continuously customized for the specific customer and the specific return request based on return processing costs and customer profile.

Allow us to show how your business can be more profitable with Exonode

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